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Service organizations can use roadmapping
to plan their future, making sure they have the technology
capabilities and skills that their customers will need in the
future. Capability roadmapping can be used for internal
service organizations, such as manufacturing or information
technology groups; or it may be used by organizations that provide
their services as a business, such as consulting firms or
maintenance or repair providers. The roadmapping process
identifies critical customer needs and the capabilities,
technologies, and skills that will meet those needs. The
roadmapping process also helps a planning team set a strategic
approach in a future oriented competitive context. The roadmapping
process identifies gaps in meeting customers’ needs, and helps
define plans to fill the gaps. The roadmap connects and
balances the drivers of customer needs (“customer pull”) and
technology innovation (“technology push”).
A capability roadmap covers ten topics,
as outlined in the table
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A template for a capability roadmap follows a
common roadmapping framework,
emphasizing strategic direction, an
architecture for providing services, a roadmap for capabilities
and technologies, and action plans to acquire or develop the
key technologies or capabilities. |
